Feedback 2.0 pilot on global eBay sites
Feedback 2.0 pilot on global eBay sites
As of early March, eBay will be launching a Feedback 2.0 pilot on nine global eBay sites. Feedback 2.0 adds a new dimension to eBay’s feedback system, allowing buyers to leave optional, more granular ratings in four areas known as Detailed Seller Ratings: item as described, communication, shipping time, and charges for shipping and handling. Detailed seller ratings do not affect the overall feedback score.
Developer Impact: If a seller has been rated in these areas, they will be displayed in the seller's Feedback Profile and can be retrieved using the API. LeaveFeedback input can include a SellerItemRatingDetailArray container with detailed seller ratings. A GetFeedback call can return FeedbackSummary.SellerAverageRatingDetailArray, which contains averages of the detailed ratings left by buyers.
Developers can read the API documentation Release Notes and Detailed Seller Ratings for more information about API impact. Sandbox testing for Feedback 2.0 will be available as of Friday, March 9th - subscribe to the Sandbox System Announcement for any changes to this timing.
Detailed Seller Ratings will be available on the following eBay sites as part of the pilot:
United Kingdom (site ID 3)
Australia (site ID 15)
Belgium French (site ID 23)
Belgium Dutch (site ID 123)
France (site ID 71)
Ireland (site ID 205)
India (site ID 203)
Italy (site ID 101)
Poland (site ID 212)
Based on the outcome of this pilot, the Detailed Seller Ratings feature will be available on the other API-enabled country sites as of May 2007, including eBay.com and eBay.de. Read the UK Announcement Board post and our interview with Brian Burke of the Trust & Safety team on eBay's Chatter blog to learn more about Feedback 2.0. In the clip below, Brian shares some of the research we've done in buyer adoption of Detailed Seller Ratings.